If a customer receives expired Shelf-Life material, what are they entitled to receive?

In the context of the DoD Shelf-Life Program, when a customer receives expired Shelf-Life material, they are entitled to both reimbursement and replacement of the material. The program is designed to ensure that the materials provided to customers maintain their specified quality and safety standards throughout their intended shelf-life.

When expired materials are delivered, customers should not bear the consequences, as it may impact their operations and mission readiness. Therefore, the entitlement to both reimbursement and replacement serves to safeguard the customer’s interests, ensuring they receive materials that meet the operational requirements and that they are financially compensated for any inconvenience caused by the receipt of expired products. This policy reinforces the importance of maintaining an effective logistics system that prioritizes the reliability and usability of supplies.

Other options do not encompass the full range of entitlements that the customer has under the circumstances of receiving expired materials, failing to recognize the responsibility of the supplying agency to rectify the situation completely.